Privacy Policy

Introduction

GlobalNest B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our online fashion marketplace platform and services.

We are the data controller for the personal data we process about you. Our registered office is located at Lindelaan 208, 1340 RO Almere, Flevoland, Netherlands. We are registered with the Dutch Chamber of Commerce under number 98450721.

Data We Collect

The data we collect from you includes personal information that you provide directly to us, information we collect automatically when you use our services, and information we may receive from third parties.

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Account information (username, password, preferences)
• Payment information (billing address, payment method details)
• Profile information (style preferences, size information, purchase history)
• Communication data (messages, feedback, customer service interactions)
• Marketing preferences and consent records

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (approximate location based on IP address)
• Cookie and tracking technology data

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal obligations, and your consent where required. Here's how we use your information:

Service Provision

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Personalising your shopping experience and recommendations
• Managing your account and preferences
• Facilitating communication with designers and partners

Business Operations

• Improving our platform and services
• Analysing usage patterns and customer behaviour
• Preventing fraud and ensuring security
• Complying with legal obligations and regulations

Marketing and Communication

• Sending marketing communications (with your consent)
• Providing updates about our services and new features
• Conducting market research and surveys

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who help us operate our business (payment processors, shipping companies, technology providers)
• Designer Partners: Relevant information to facilitate orders and communications
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific sharing

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to certain exceptions)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@globalnest.world or +31 36 420 2611. We will respond to your request within one month.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Until you delete your account or request deletion
• Transaction Data: 7 years for accounting and tax purposes
• Marketing Data: Until you withdraw consent or opt out
• Website Analytics: 26 months for Google Analytics data

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure payment processing systems

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.